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Free standard shipping on all Australian orders over $70 + FREE Gift Wrapping (when selected)
We offer FREE standard shipping within AUSTRALIA for all orders over $100.
Or you may select the EXPRESS POST option at checkout - for an additional $15 charge.
Unfortunately we do not ship internationally. For international customers please visit oozoo.com
You sure can! Once we have shipped your order, we will send you an email including a confirmation that the purchase has been dispatched and a tracking number. Head to Australia Post Tracking or DHL Tracking to track your order.
The only thing we can do if your parcel is lost is open an investigation. Australia Post or DHL will update us on the investigation over five business days. If you are concerned that your parcel is missing, please contact customer service via email at info@oozoo.com.au or call 1300 241 661 as soon as you can.
For Watches:
All sunglasses are covered by a 2-Year Limited Warranty from the original date of purchase against manufacturing defects in materials and workmanship.
Our Sunglasses Come with Consumer Guarantees
Our sunglasses come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
• A replacement or refund for a major failure, and
• Compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the sunglasses repaired or replaced if the sunglasses fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law.
What Is Covered (2-Year Manufacturing Defect Warranty)
This warranty covers manufacturing defects including:
• Frame breakage caused by material or production faults
• Lens coating defects (peeling, bubbling, delamination)
• Structural faults in hinges or temple arms
• Manufacturing misalignment
• Hardware failure under normal intended use
If a manufacturing defect is confirmed within 2 years of purchase, we will, at our discretion:
• Repair the sunglasses, or
• Replace them with the same model (or a comparable model if unavailable)
Proof of purchase is required.
What Is Not Covered
This warranty does not cover:
• Accidental damage (drops, crushing, impact damage)
• Scratched lenses from normal wear and tear
• Bent frames caused by force or misuse
• Heat damage (including leaving sunglasses in a vehicle)
• Improper care, cleaning with harsh chemicals, or unauthorised repairs
• Loss or theft
• Damage caused by pets
• Cosmetic wear that does not affect functionality
Normal wear and tear is not considered a manufacturing defect.
Warranty Conditions
• Applies to the original purchaser only
• Non-transferable
• Valid for 2 years from the date of purchase
• You may be required to cover return shipping costs unless the claim relates to a major failure under the Australian Consumer Law
Spare parts are available to purchase through Oozoo Australia & via our stockists. Please contact your nearest stockist or Oozoo Australia at info@oozoo.com.au or 1300 241 661 to find out on stock availability.
Pre-Order means that the model is avaiable for purchase but is not currently 'in stock' and needs to be ordered from Holland. All pre-orders may take up to six (6) weeks to be shipped to our customer.
Yes! If you do find a model from the OOZOO range at www.OOZOO.com then contact your local retailer or us at info@oozoo.com.au, and we’ll attempt to have the requested model imported for you (subject to product availability).
No need to worry! If you've forgotten your password, simply head to the forgotten password page for instructions on how to reset your password.
We offer the following forms of payment: Visa, MasterCard (credit cards & debit cards) & Klarna.
To ensure maximum security for our customers, we don't store any credit card details on our website. Head to our Privacy Policy for more information.
You will have the option to enter a discount code on the ‘Checkout’ section of the website. If you have a coupon code, make sure you apply it to your purchase before you finalise your payment method and complete your order, as this will be your last opportunity!
Only one coupon code can be used per order, unless stipulated otherwise.
A lot of our coupon codes have terms and conditions, meaning that your order needs to fulfil requirements before the discount can be applied. Please read the fine print if your coupon code isn’t working.
As we do our absolute best to dispatch your order as quickly as possible, we aren't always able to change your order after you’ve made your purchase. Contact our customer service team via email at info@oozoo.com.au or call 1300 241 661 as soon as you can if you need to change your order.
Contact our customer service team via email at info@oozoo.com.au or call 1300 241 661 as soon as you can and we’ll rectify the situation the best we can!
Visit our returns page to get full details on our returns policy.
Once we have received your return, it may take up to 3 working days to process. A refund can sometimes take up to 3 working days to appear in your account, depending on your bank.
No exchange or return on Sale items as all sales are final.
If you want to change the item you have purchased, please contact customer service via email at info@oozoo.com.au. Items may be exchanged within 14 days of receiving your order. For full details on exchange please visit our returns page.
Our Customer Service team are available to answer your questions from 9:00am-5pm AEST Monday to Friday, unfortunately they’re not available on public holidays. You can contact our customer service team via email at info@oozoo.com.au or call on 1300 241 661.
All our customers are given the option to unsubscribe or opt-out of receiving our communications. Simply click on the “unsubscribe” link at the bottom of the email.
