Watch & Jewellery Returns Policy

Faulty Items

Faulty items may be returned within 14 days of receiving your purchase.

A refund, exchange or credit note will be issued for faulty items only.

A refund will only be provided if the item is faulty. We will refund the full sale amount minus shipping charges via the original payment method.

Postage will be reimbursed by Oozoo Australia only in the case of faulty goods.

Credit note will be equal to the total sale value (not including postage) and will be valid for 1 year from the date of issue.

Exchange

Exchanges will be accepted to change watch size or style.

All exchanges must be returned within 14 days of receiving your purchase.

Postage cost for exchange items are at the cost of the customer and will not be reimbursed by Oozoo Australia.

If you would like to exchange or return a faulty or damaged product please contact us via email within 14 days of receiving your order. Email your request to: info@oozoo.com.au and a Returns Reference number will be provided to you.

Exchange, Faulty or damaged items must be re-delivered in the exact original condition (includes product box) and must be unworn.

Returns Timelines

• Exchanged Item will be posted within 2-3 days of receipt of returned item.
• Credit Note will be emailed to you within 1-2 days of receipt of returned item.
• Refund (for faulty item only) will be processed within 1-2 days of receipt of the returned item and the funds should appear in your account within 3-5 business days.

Please post all returns to: Oozoo Timepieces Australia, Unit 3048, 270 Macaulay Rd, North Melbourne 3051, VIC.

 Sale Items

No exchange or return on Sale items as all sales are final.

Change of mind

Oozoo Australia offer a 14 day change of mind return policy after the item has been shipped from our warehouse.

A refund, exchange or credit note will be issued during this period, your product must be:

• Unworn.
• In the same condition as sold & with the original box.
• You must have proof of purchase (Order No.)

Oozoo Australia reserves the right to reject returns or exchanges with discretion and if it is rejected the item will be returned to you.

Sunglasses Returns Policy 

All sunglasses are covered by a 2-Year Limited Warranty from the original date of purchase against manufacturing defects in materials and workmanship.

Our Sunglasses Come with Consumer Guarantees

Our sunglasses come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
    •    A replacement or refund for a major failure, and
    •    Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the sunglasses repaired or replaced if the sunglasses fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the Australian Consumer Law.

What Is Covered (2-Year Manufacturing Defect Warranty)

This warranty covers manufacturing defects including:
    •    Frame breakage caused by material or production faults
    •    Lens coating defects (peeling, bubbling, delamination)
    •    Structural faults in hinges or temple arms
    •    Manufacturing misalignment
    •    Hardware failure under normal intended use

If a manufacturing defect is confirmed within 2 years of purchase, we will, at our discretion:
    •    Repair the sunglasses, or
    •    Replace them with the same model (or a comparable model if unavailable)

Proof of purchase is required.

What Is Not Covered

This warranty does not cover:
    •    Accidental damage (drops, crushing, impact damage)
    •    Scratched lenses from normal wear and tear
    •    Bent frames caused by force or misuse
    •    Heat damage (including leaving sunglasses in a vehicle)
    •    Improper care, cleaning with harsh chemicals, or unauthorised repairs
    •    Loss or theft
    •    Damage caused by pets
    •    Cosmetic wear that does not affect functionality

Normal wear and tear is not considered a manufacturing defect.

Warranty Conditions
    •    Applies to the original purchaser only
    •    Non-transferable
    •    Valid for 2 years from the date of purchase
    •    You may be required to cover return shipping costs unless the claim relates to a major failure under the Australian Consumer Law